WhatsApp CRM Pricing in India — What It Actually Costs
Most pricing guides for WhatsApp CRM tools in India leave out the second bill: Meta's conversation charges. Here's an honest breakdown of what you actually pay — the CRM subscription, the WhatsApp API costs, and how to figure out which plan fits your team.
Two separate costs most guides don't explain
When Indian SMBs search for "WhatsApp CRM pricing India" they're usually thinking about one cost. There are actually two — and they come from different companies:
Cost 1: The CRM itself
Paid to 3Sigma. Covers lead management, pipeline, calling and reports on Premium+, plus WhatsApp, automation and sales documents on Ultimate. This is a flat per-user fee, billed quarterly or yearly — with no per-message fee from 3Sigma.
After a 7-day free trial: ₹2,400 to ₹3,600 per user per year
Cost 2: WhatsApp Business API
Paid to Meta (Facebook), not to 3Sigma. Meta charges per 24-hour conversation window. Rates vary by conversation type (user-initiated vs business-initiated) and by country. Check Meta's current pricing at their official Business Messaging pricing page.
Charged separately by Meta
Important: If you use WhatsApp Coexistence (connecting your existing WhatsApp Business App number instead of the official API), the WhatsApp conversation charges from Meta are lower or may not apply in the same way. Coexistence is the faster way for small businesses to start — no new number, no API setup.
3Sigma plan overview
Start with a 7-day free trial, then pick a plan. Prices are per user — see the pricing page for the full feature comparison.
7-day free trial
Start here — pick a plan when you're ready.
- No credit card needed
- Test the full product with your own leads
- Add your team and try calling and follow-ups
- Then choose Premium+ or Ultimate
Premium+
Or ₹1,200 per user per quarter. Most popular for growing small sales teams.
- Unlimited leads
- Auto-sync from 20+ lead sources
- Lead form & bulk import
- Calling and call logs
- Follow-up reminders & tasks
- Pipelines
- Dashboard & reports
- WhatsApp Business API & shared inbox
- Campaigns, sequences & AI bots
- Orders, invoices & quotations
Ultimate
Or ₹1,800 per user per quarter. For teams that need the full platform.
- Everything in Premium+
- WhatsApp Business API & shared team inbox
- Email & WhatsApp campaigns
- WhatsApp sequences & advanced automations
- AI WhatsApp bots (uses prepaid AI credits)
- Orders, invoices & quotations
- Sales targets
- iOS app access
- 4-8 hour support SLA
Prices are per user. Visit the pricing page for current rates. WhatsApp API conversation charges from Meta are billed by Meta separately and are not included above.
Optional paid add-ons
None of these are required to use the CRM. Add them only if you need them.
Live Tracking & Attendance
Per-user add-ons
Live location of your field team, plus selfie and location check-in for attendance. See the pricing page for details.
Assisted WhatsApp API onboarding
₹2,000 one-time
Step-by-step help with Meta verification and API setup.
Custom branding & domain
₹3,000 per year
Your own logo and domain on forms and pages.
Done-for-you CRM setup
₹10,000 one-time
Our team sets up and configures the CRM for you.
Calling: SIM-based means no per-minute cloud cost
Many CRMs and WhatsApp tools offer "calling" as an add-on that runs through cloud telephony — meaning you pay per minute on top of your subscription. 3Sigma's auto-dialer uses your own SIM card. There's no 3Sigma calling charge.
SIM-based auto-dialer — included
Calls go through your SIM on any Indian network. You pay only what you already pay your carrier — no extra per-minute charge from 3Sigma.
Quotations & invoices — included in Ultimate
Create quotes, convert to invoices and share on WhatsApp from the mobile app. No extra billing module needed.
See how calling works: call management · auto dialer CRM India
How to think about the total cost
For a small business with 3 salespeople, the spend for a full WhatsApp CRM typically looks like:
| Cost item | Who charges | Notes |
|---|---|---|
| 3Sigma CRM, Ultimate plan (3 users, yearly) | 3Sigma | ₹10,800/year (3 × ₹3,600). Ultimate is the plan with the WhatsApp Business API. Premium+ for 3 users is ₹7,200/year (3 × ₹2,400). Current prices on the pricing page. |
| WhatsApp Business API conversation fees | Meta | Depends on your conversation volume and type. Not charged by 3Sigma — check Meta's pricing directly for current rates. |
| Calling (SIM-based auto-dialer) | Your carrier | No extra 3Sigma charge. Uses your existing SIM minutes or plan. |
| Cloud telephony (optional) | Acefone / CallerDesk | Only if you want a masked organisation number. Not required. |
| Optional add-ons | 3Sigma | Live Tracking and Attendance (per-user add-ons), assisted WhatsApp API onboarding (₹2,000 one-time), custom branding & domain (₹3,000/year), done-for-you CRM setup (₹10,000 one-time). Only if you need them. |
3Sigma figures are list prices per user. What you pay Meta depends on your conversation volume and Meta's current rates. Visit the pricing page and Meta's Business Messaging pricing for current numbers.
Is there a truly free WhatsApp CRM?
3Sigma does not have a free plan. What you get is a 7-day free trial, with no credit card needed, so you can test it with your own leads before you pay. The points to understand:
- 7-day free trial: Try lead management, calling, follow-ups and the pipeline with your own leads. No credit card required to start. After the trial you choose Premium+ or Ultimate.
- WhatsApp API is not free: The official WhatsApp Business API (for broadcasts, shared inbox, chatbots) is part of the Ultimate plan. Meta also charges separately for conversations sent via the API.
- WhatsApp Coexistence is lighter to start: Connecting your existing WhatsApp Business App number means no new number and no API migration, and Meta's conversation charges can work out lower than on a full API setup. It's the fastest way for small businesses to get started.
More on what "free" really means: free WhatsApp CRM in India.
Pricing FAQs
How much does a WhatsApp CRM cost in India?
3Sigma CRM starts with a 7-day free trial, no credit card needed. After that, the Premium+ plan is ₹1,200 per user per quarter or ₹2,400 per user per year. The Ultimate plan is ₹1,800 per user per quarter or ₹3,600 per user per year. Meta's WhatsApp conversation charges are billed separately by Meta. See the pricing page for current rates, as plans can change.
Are WhatsApp conversation charges included in the CRM price?
No — WhatsApp Business API conversation charges are billed separately by Meta (not by 3Sigma), and 3Sigma adds no per-message fee on top. Meta charges per 24-hour conversation window, with different rates for user-initiated and business-initiated conversations. Check Meta's official Business Messaging pricing page for current rates, as they change periodically.
Is there a free WhatsApp CRM in India?
No, 3Sigma does not have a free plan. It has a 7-day free trial with no credit card needed, so you can test the product with your own leads before you pay. After the trial you pick Premium+ (lead management, calling and call logs, follow-up reminders, pipelines, dashboard and reports) or Ultimate, which adds the WhatsApp Business API, shared team inbox, campaigns, sequences, AI bots and quotations and invoices. The WhatsApp Business API also brings Meta's separate conversation charges.
Do I need to pay extra for calling features?
No. The SIM-based calling and auto-dialer use your own SIM card — there is no per-minute charge from 3Sigma. You pay your normal mobile plan. Cloud telephony via Acefone or CallerDesk is optional (for a masked organisation number) and has separate carrier charges.
Are there any add-ons or one-time fees?
Only if you want them. Live Tracking and Attendance are paid per-user add-ons. Assisted WhatsApp API onboarding is ₹2,000 one-time, custom branding and domain is ₹3,000 per year, and done-for-you CRM setup is ₹10,000 one-time. None of these are required to use the CRM.
Is there a long-term contract?
No long-term contract. 3Sigma is billed per user, either quarterly or yearly. You can start on the 7-day free trial (no credit card needed), pick a plan when you're ready and change plans as your team grows.
What is included in the free trial?
A 7-day free trial gives access to the paid features so you can test the full product — including WhatsApp, calling, pipeline, reports and automation — before committing to a plan. No credit card is needed. When the trial ends you choose Premium+ or Ultimate.
How does 3Sigma compare to other WhatsApp CRM tools on price?
Most WhatsApp API platforms (AiSensy, Wati, Interakt) charge for broadcasts and chatbots but don't include calling, pipeline management or invoicing. 3Sigma includes all of those in the per-user plan price: calling and pipelines in Premium+, and the WhatsApp API, campaigns, bots and invoicing in Ultimate. When comparing, look at the total cost: subscription + WhatsApp API conversation fees + any paid add-ons.
Can a solo salesperson use 3Sigma?
Yes. The per-user pricing means solo users pay for one user only — for example, Premium+ for one user is ₹2,400 per year (or ₹1,200 per quarter). Many small business owners run 3Sigma solo as a personal sales CRM, then add team members as they grow.
See the current 3Sigma pricing
Start with a 7-day free trial. Upgrade as your team grows. No long-term contract, no hidden per-call charges from 3Sigma — just a CRM that runs your WhatsApp and calling from one app.
Or compare tools: best WhatsApp CRM in India · small business guide